VFS Services Australia Pty Ltd aims to provide an efficient service to our customers. If you have a complaint, we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely response to the best of our ability.

E-mail us your complaint at feedback.inau@vfshelpline.com , or mail in a note to us at VFS Services Australia PTY LTD, GPO Box 2892, Sydney NSW 2001

In all cases please provide your name, address and telephone number, a clear description of your complaint and as much detail of names, dates, places and other background as possible.

We will take your complaint seriously, and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress.