VFS Services Australia Pty Ltd aims to provide an efficient service to our
customers. If you have a complaint, we would like to know about it as soon as
possible. We shall acknowledge promptly and ensure a comprehensive and timely
response to the best of our ability.
E-mail us your complaint at
feedback.inau@vfshelpline.com , or mail in a note to us at VFS Services
Australia PTY LTD, GPO Box 2892, Sydney NSW 2001
In all cases please provide your name, address and telephone number, a clear
description of your complaint and as much detail of names, dates, places and
other background as possible.
We will take your complaint seriously, and will try to provide a full reply
within 2 working days. If we cannot give you a full reply within this time we
will tell you when we expect to do so and keep you up to date with progress.