Before sending questions please carefully review our Frequently Asked Questions. That is by far the fastest way to get an answer to most questions. If you still don't feel that your question has been addressed, then please send us an email stating your full name and complete details of your query. Your query will be responded to with 1 working day.

Email : Visa Enquiry : visainfo.inau@vfshelpline.com Passport/Police Clearance Certificate/ India Drivers licence Enquiry: passportinfo.inau@vfshelpline.com OCI and PIO Enquiry : ociinfo.inau@vfshelpline.com

Phone : Visa, Passport, PIO and OCI Helpline is available 9:00 hrs - 15:30 hrs (Australian Eastern Standard Time, Mon-Fri on all working days) 1900 960 960 This Contact Centre number is a premium number service and calls to this number are charged at 99cents /minute (inclusive of all taxes). This number may not be accessible for some phones where an Information services/premium service is not enabled. Users may choose to enable this at their discretion by contacting their Telecom service provider or alternatively send in their queries on the Email Help lines listed here below. OR 03 9001 0189 The Alternate Contact Centre Number is accessible from all land and mobile phones in Australia. Calls to this number are charged at 99cents per minute (inclusive of GST) and are charged via Credit Card through Commonwealth Bank Secure IVR payment gateway. 03 9008 7832 Police Clearance Certificate & India Drivers Licence Verification Helpline: is available 9:00 hrs - 15:30 hrs (Australian Eastern Standard Time, Mon-Fri on all working days)

Visa Application Centre We have provided an informative guide to assist in knowing where you need to submit your application please click here to know more